Enabling the CSP of Tomorrow, Today

In competitive and fast-changing markets, operators must meet every customer expectation, from presenting a single face across services, to responding quickly to changing needs and delivering reliable, no-excuses service. With improved customer operations, decision-making, service assurance and responsiveness, operators can ensure the best possible customer experience.

Intelligent service assurance addresses the needs of zero touch operations and an autonomous network.

BMC Helix for CSP provides:    

• A zero-touch network operations center (NOC) 
• Comprehensive out-of-the-box functionality built from the ground up 
• SID-compliant dynamic service modeling 
• Open API-model integrations    

Data become the new currency of this century, especially for CSPs that own petabytes of it, but it must be orchestrated and analyzed in order to extract actionable insights and generate revenue.

To do this, CSPs need to be able to handle data from disparate sources and on-premises and cloud-based infrastructures. Doing so at the speed executives and business conditions demand requires application workflow orchestration. This can help organizations orchestrate essential tasks across the complete data lifecycle so they can exploit their data and monetize it.

BMC is constantly working with customers on innovative new ways to adapt our software solutions. Telefónica Tech, Telefónica’s digital business unit, and BMC recently announced an agreement to integrate blockchain capabilities into BMC Helix Control-M using Telefónica Tech’s TrustOS service. 

As the demand for ultra-low latencies grows, a significant percentage of CSP workloads will shift to the edge. As a result, the ability to manage and optimize edge assets will become a business imperative.

The Internet of Things (IoT), enabled by 5G technology and network slicing, has long been viewed as the capability that will help CSPs boost operational efficiencies, deliver new services, enhance and exploit new revenue models, and extract better returns from capital-intensive 5G infrastructures.

BMC Helix IoT Edge is uniquely designed to manage IoT and edge infrastructures and offers analytics and remediation capabilities to address:

• Performance issues
• Downtime
•  Poor customer service
• Asset inventory management